FAQS

What size should I order ?

We recommend checking our size guide to ensure the best fit. Shoe sizing can vary between brands, so please compare your measurements with the chart before placing an order. If you're between sizes, we suggest going up for a more comfortable fit.

Can I change or cancel my order after it's been placed ?

We process orders quickly, but if you need to make changes, contact our customer service team as soon as possible. We cannot guarantee changes or cancellations once the order has been shipped

Can I return or exchange my shoes?

Yes, we offer exchanges within 7 days of purchase. The shoes must be unworn and in their original condition. Please check our Return Policy page for more details on how to initiate a return or exchange.

What should I do if my shoes are damaged or defective?

We’re sorry to hear you received a damaged product! Please contact our customer service team immediately, and we’ll assist you with a replacement or refund. Be sure to include photos of the damage for a faster resolution.

How do I contact customer support?

For any inquiries, you can reach our customer service team via email at Info@Shopnaira.com or contact us on the given number. We’re available Monday through Friday, 10 AM to 6 PM.